> ## Documentation Index
> Fetch the complete documentation index at: https://zestify-docs.geticonicapps.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting

> Fixes for the most common Zestify issues — campaigns not appearing, showing on the wrong pages, emails not being captured, activation being blocked, and more.

## **Campaign Not Showing on Your Storefront**

Work through these in order:

1. **Is the widget/app embed enabled?** Go to **Online Store > Themes > Customize > App Embeds** and confirm Zestify is toggled on for your active theme. See [How to Enable the Widget](/getting-started/how-to-enable-the-widget).
2. **Is the campaign activated?** A campaign in **draft** status never appears on your storefront — click **Activate campaign** on the campaign's detail page.
3. **Is at least one page selected?** On the campaign's [Game tab](/campaigns/game-tab), confirm at least one page is checked under **Pages**.
4. **Did you switch themes recently?** The app embed toggle is stored per theme — if you published a new theme, you'll need to enable it again on that theme.

## **Campaign Showing on the Wrong Pages (or Every Page)**

Check the **Pages** section on the campaign's [Game tab](/campaigns/game-tab). If **All pages** is checked, the campaign shows everywhere — uncheck it and select only the specific pages you want instead.

## **"Pages Already Used by Another Active Campaign Are Locked"**

Only one active campaign can claim a given page at a time. To free up a page, either deactivate the other campaign or uncheck that page from it, then select it on the campaign you're configuring.

## **Can't Activate a Campaign**

Activation requires:

* At least one page selected on the [Game tab](/campaigns/game-tab)
* Prize probabilities on the [Rewards tab](/campaigns/rewards-tab) adding up to 100%

If the **Reward probability** bar doesn't show 100% of 100% used, add or adjust prize probabilities until it does.

## **Emails Not Being Captured**

* Check the campaign's **Ask for email** setting on the [General tab](/campaigns/general-tab) — if it's set to **Don't ask (game only)**, visitors play without ever being asked for an email, so nothing will show up in [Contacts](/contacts/contacts-overview).
* Confirm the widget is actually live on your storefront (see the first section above).

## **Game Is Paused / Visitors Can't Play**

This usually means you've used up your plan's included game plays for the current billing cycle. Check **Plan & Usage** on your Home dashboard — on the Free plan, the game pauses until your usage resets or you upgrade. On paid plans, extra plays are billed instead of pausing — see [Usage-Based Billing](/pricing/usage-based-billing).

## **A Reward Doesn't Appear in the "Select Reward" Dropdown**

The dropdown only lists rewards from your [reward library](/rewards/rewards-overview). If a reward is missing, confirm it was actually saved (via **Add reward**) and that its **Status** is **enabled**.

## **No Data on the Analytics Page**

* Confirm you have the right **date range** selected — the Free plan only supports **Last 7 days**; longer windows require a paid plan. See [Analytics by Plan](/analytics/analytics-by-plan).
* If a campaign is new or not yet activated, it won't have any views, plays, or emails yet.

## **Widget Doesn't Match Your Brand Colors**

Set up (or edit) your [Brand Kit](/settings/brand-kit) under Settings, or apply/edit a preset directly from a game's [Styles tab](/appearance/styles-tab) in Appearance.

## **Still Stuck?**

Reach out from the **Resources** section on your Home dashboard — **Get in touch** opens support, where you can describe the issue directly.